Join Us in Securing the Networks of the Future
Ordr is seeking a passionate and experienced Technical Support Engineer (TSE) to deliver world-class support to our customers and partners. In this high-impact role, you'll troubleshoot complex issues, guide customers post-sales, and help them realize the full value of our cutting-edge cybersecurity platform. If you're excited by customer success, network security, and solving tough technical problems—this is your opportunity to shine.
What You’ll Do
- Provide advanced technical support to enterprise customers and partners, focusing on product configuration, performance tuning, and issue resolution.
- Diagnose and resolve complex issues by reproducing customer environments and collaborating with Engineering and QA teams.
- Maintain exceptional customer satisfaction through timely, empathetic communication.
- Leverage diagnostic tools, scripting, and lab setups to replicate and analyze customer issues.
- Contribute to the development of internal knowledge bases, troubleshooting guides, and documentation.
- Collaborate cross-functionally with Product, Engineering, and Sales teams to improve the overall customer experience.
- Act as the voice of the customer by sharing key insights and feedback internally.
What We’re Looking For
- 5+ years in a technical support or customer-facing engineering role, preferably in a B2B SaaS environment.
- Deep understanding of networking fundamentals, including switches, routers, and protocols.
- Certifications such as CCNA, JNCIE, or similar are highly preferred.
- Experience with Linux, VMware ESXi, and enterprise firewall solutions.
- Familiarity with 802.1X/NAC, vulnerability management, and cybersecurity best practices.
- Excellent troubleshooting skills, analytical mindset, and ability to handle multiple issues in a fast-paced environment.
- Strong communicator with a genuine passion for helping customers succeed.
Why You’ll Love Working at Ordr
- Join a fast-growing startup at the forefront of cybersecurity and network visibility.
- Work remotely with a high-performing, collaborative global team.
- Enjoy a visible, high-impact role with room to grow and innovate.
- Make a real difference in customer outcomes and product evolution.
As an equal opportunity employer, we are open to considering every qualified candidate who is eligible and legally authorized to work in the United States on a full or part-time basis, without a need for sponsorship.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our job titles span more than one career level. Actual base pay is dependent upon many factors including but not limited to training, transferable skills, work experience, business needs and location.